Past Order Help
Under Armour New Zealand is Evolving
We've stepped up our game to give you an even better Under Armour experience. On February 19th, 2025 we transitioned to a new website platform run locally right here in New Zealand by our trusted partner, AGI Australasia. AGI is already running Under Armour retail stores across New Zealand. They will now be managing all online orders and customer support. We believe this change will give you an elevated experience when you order online!Â
What This Means For You
From February 19th, 2025, all your online orders will be managed by our trusted local partner AGI New Zealand. With this change, deliveries will be done by a warehouse based in New Zealand, improving not only delivery speed but also returns processing times and overall service levels. You will receive improved delivery times of your orders and an elevated customer experience for help with returns or other questions about your order or our products.
Have a question about an order you placed before February 19th? We've got you covered. Contact our previous friendly support team using the details below:
Phone: (0800 867 267)
Mon – Fri, 11.00AM to 7.00PM NZST
Email: customerservice@online.underarmour.co.nzÂ
For all orders placed from February 19th, 2025 and onwards, you're in the right place! Our New Zealand based team are available to help you with your order using the following details:Â
Phone: +64 9 475 6001
Mon – Fri, 9.00AM to 5.00PM NZST
Email: customercare@support.underarmour.co.nz
What can you expect from the new underarmour.co.nz?
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Faster Delivery
Your orders will be shipped from our local warehouse, so you will receive your order faster than ever before. See more on shipping & delivery.
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Easier Returns & Exchanges
Returns no longer need to be sent to our Australian warehouse. With local support, your returns & exchanges will be easier and faster than ever. Learn about returns and exchanges.
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Local Support
You'll have access to a team of local customer service representatives who can support you with anything you need. Get in touch with our local team.
FAQ's
Will my account information, such as login details, wish list and order history remain after the migration?
No. Account details and order history will not be migrated to the new platform. You will be required to create a new account if you wish to be a member.
You may contact our friendly Customer Service Care team at customerservice@online.underarmour.co.nz find out more about your order history which were being placed before 19/05/2025.
What should I do if I’m having issues with the products, or if I wish to return my purchase which were placed before 19/02/2025?
You may reach out to our customer service team at customerservice@online.underarmour.co.nz for more assistance.
For questions regarding tracking of parcel, status of refund for orders placed before 19/02/2025.
You may reach out to our customer service team at customerservice@online.underarmour.co.nz for more assistance.
Will the promo code I receive before migration still be valid?
No. All promotions received before migration will no longer be valid on the new site.
How long will my historical transaction be stored on the old platform?
For audit purposes, we are required to keep your transaction data for at least 7 years. For more information, you may refer to https://www.austrac.gov.au/business/core-guidance/record-keeping
How can I find out more about UA’s privacy policy and what can I do to remove my personal data from UA’s old system?
You may find out more about the data and privacy policy here.
To remove your personal data, you may reach out to our customer service at customerservice@online.underarmour.co.nz for more assistance.
How to easily identify orders that are placed before 19/02/2025
Our order number format is OC-XXXXXXXX
