Returns & Refund Policy

Returns

We stand behind everything we make. It's proof of our pursuit to empower athletes everywhere. For change of mind returns, if you are not 100% satisfied with an item, you can return it for a refund or an exchange. All returns are accepted 30 days from date of purchase.

If returning shoes, please do not stick the return labels directly onto the shoe box or else your return will be rejected and sent back to you as the item is now in an un-saleable condition.

Due to hygiene reasons, undergarments (boxers, thongs), headwear (beanies, cap, hats) and electronics like headphones, can only be returned if unused and in the original condition or deemed faulty.

UA Sportsmasks: As a health and safety precaution, UA Sportsmasks can only be returned if deemed faulty.

If you're looking to return a faulty or incorrect item, please get in touch so we can get it sorted for you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, click here. Please note that returns will need to be sent to the following address: 20 Verissimo Drive, Māngere, Auckland 2022

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

The customer is responsible for all return shipping costs. Under Armour does not charge a return or restocking fee on any returns. 

You can always contact us for any return question at customercare@support.underarmour.co.nz.

Damages and Issues

Received a faulty product? We want to know. If you experience any issues with quality or performance of our gear, we'll make it right. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. just contact our Customer Service Team.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@support.underarmour.co.nz.

We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). Refunds will be given in the same form as the payment for the original purchase.

Returning your Online Order
Want to return an online item? Have your underarmour.co.nz order number and ready and follow our simple step-by-step instructions.

1. Initiate your return here.
2. Complete your contact information so we can contact you and process your request.
3. Choose whether you want to return or exchange your product.
4. Provide your underarmour.co.nz order number.
5. Select a reason for the return / exchange request.
6. If exchanging, detail the item(s) you’d like to exchange for. 
7. Add any notes / comments or images to support your request. 
8. Submit the form.
9. Our customer care team will contact you with next steps. 

Need to know more? View our FAQ's page